One of our principles is, to create the best dog products possible and also the most lasting ones. We don't want you to buy new beds every 6 months.

Even though we are using very sturdy materials, it might happen, that your dog bed will eventually break. Some dogs have sharp claws, some dogs like to chew and some dogs use the dog bed as a trampoline or try to dig their bones into it. 

This is all welcome, but even though we would love to say our dog beds don't ever rip open, we can't guarantee that. Because of the reasons we just mentioned.

But:
Since we started our own production now, we would love to offer a dog bed repair service in Bali.

What:
We will repair your dog bed free of charge and close the holes and stitch it back together.

How:
Send us a photo of your broken bed either via email to service@id.kalidogwear.com or Whatsapp to: +62 821-4599-7861 or use our contact form below.
Our team will assess the status and come back to you regarding the repair service and the process and waiting time.
You will need to send us the washed dogbed (only cover if no filling top op needed).

What is included? What is excluded?
Simple stitching and closing of holes is included and free of charge.

Zipper:
A broken zipper (due to quality issues) will be replaced aswell. If your dog ripped the zipper apart or chew on it, we won’t be able to exchange it free of charge. If you’d like us to exchange your zipper, we would come back to you with a price.

Handle:
The handle is usually the first piece that is being torn apart by the pups. Just because it looks so yummie and playful for dogs. We can add a new handle with extra charge.

Filling TopUp:
We are offering a coconut filling top up free of charge. Please keep in mind, that it’s only a top up, but not a full filling.

Delivery charges:
In order to sustain our free of charge repair service, we won’t be able to cover the delivery fees to our shop/production and back to your place.
You can either drop the bed at our shop in Canggu, Babakan or our production in Kerobokan.

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